Housing Case Manager (Rapid Re-Housing)
Position Summary
The Housing Case Manager position exists to provide case management services to participants in the Rapid Re-Housing (RRH) programs. The goal of the program is for participants to be able to pay full rent in a market rate unit after being in the program by receiving case management, education and employment assistance, health and wellness support, and a focus on increasing income. Ensures participants meet the eligibility criteria of the Rapid Re-Housing program, i.e., homelessness status, income verification, etc., and any additional needs are met while receiving YWCA assistance. These duties are performed both in a general office environment and in the field and community where program participants reside.
Position Duties & Functions
o Facilitates direct services and housing assistance for the Rapid Re-Housing program (e.g. intake, counseling, advocacy, deposit and rental assistance, referrals, and case management, etc.)
o Facilitates screenings, assessments, safety and financial planning and referrals for all participants in the program
o Assist with participant identifying and locating housing and services that will help them implement their goals.
o Work with participants to enroll in public benefits to which they are entitled
o Teach practical financial skills, including developing a household budget, paying bills in a timely manner, and opening and maintaining a bank account
o Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, referral source, collaborating agencies, debtors and creditors).
o Assist participants in development of a strength-based/solution-focused individualized goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely referral network in order to ensure ongoing direction and support as needed.
o Identify participant strengths and barriers to stability and assist participants to reducing barriers and linking to resources and services.
o Monitors data security and ensures consistent implementation daily
o Facilitates existing partnerships, collaborations, and relationships with other agencies or providers to ensure the best delivery of services to participants in our Rapid Re-Housing program (e.g. Landlords, CILO for disabilities, Lewis Center for housing, etc.)
o Builds new partnerships, collaborations, and relationships with other agencies or providers to acquire the best services for participants in the Rapid Re-Housing.
o Facilitates at least 2 community education or professional trainings in the community annually to promote our Rapid Re-Housing Program.
o Maintains accurate, complete, and up-to date participant files and case notes; Osnium and Homeless Management Information System (HMIS) entry and all other requirements to ensure accurate statistical data.
o Prepare reports and other paperwork per established program standards.
Skills & Abilities
• Must be knowledgeable of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Must have excellent verbal and written communication skills
• Must be prompt; timely and responsive to needs of fast-paced organization
• Must be able to handle confidential information discretely
• Must be able learn quickly and have strong problem solving and critical thinking skills.
• Must be able to work independently and with diverse populations and able to meet clients in their homes
• Requires knowledge and belief in “Housing First” philosophy and strategies.
• Must maintain a positive work environment
• DCF Domestic Violence Program Core Competency and privilege status obtained within first 90 days.
Education
• Bachelor’s degree in Social Work, Criminal Justice, Sociology, Psychology, or related Human Service field
Experience
• Minimum 1 -year experience of case management, preferably with individuals or families impacted by homelessness, those experiencing domestic violence, or participants working impacted by trauma, providing advocacy and/or housing services and familiarity with community resources, networking and collaboration
• Minimum 1 -year experience utilizing client database systems (i.e. Osinum, Homeless Management Information System (HMIS) or similar data systems) for data entry and reporting preferred
• Familiarity with HUD Continuum of Care (CoC) Program regulations.
• Must have a valid driver’s license
SPECIAL REQUIREMENTS AND PHYSICAL DEMANDS:
• Ability to exert physical effort which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds), bending, stooping, stretching, squatting, and sitting.
• Travel required in the Palm Beach County area.
Starting Salary Range: $36,000-$46,000
