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Family Services Case Manager

The Family Services Case Manager position exists to ensure the delivery of services to adult survivors residing in Harmony House, a 72-bed emergency domestic violence shelter for women and children. The position ensures services delivered are facilitated in line with a survivor-directed, victim-oriented, empowered-based philosophy. Facilitates direct service through advocacy and navigation in the social service and criminal justice systems; individual and group educational and supportive counseling; court accompaniment; connecting survivors to resources and services as needed, and providing information and referrals to break the cycle of violence in the lives of women and children. Ensures survivors’ needs are met while residing in the shelter and provides support to survivors throughout their stay at the shelter. Additionally, the position exists to uphold the YWCA of Palm Beach County as an expert in the area of domestic violence and to build partnerships, collaborations, and special initiatives to promote ending violence against women and children, and advocate for such throughout Palm Beach County.

Work Schedule: 4 days/M-F: 11 am - 7 pm and 1 weekend day, Saturday or Sunday

Position Duties & Functions

Facilitation of Direct Services                                                                                                                                                                    93%

o Facilitates direct services to at least 50 victims of domestic violence (e.g. intake, counseling, advocacy, court accompaniment, referrals, and case management) annually
o Facilitates 6-12 support and/or activity groups to Harmony House participants annually
o Ensures all services provided are in line with a survivor-directed, victim-oriented, empowerment-based philosophy
o Participates in mandatory trainings annually and achieves at least 16 hours of training every year between July 1 and June 30o Ensures the continued facilitation of new program development and activities that will benefit survivors and their children residing in Harmony House
o Monitors data security and ensures consistent implementation daily
o Facilitates existing relationships with donors in the community and builds new relationships for in-kind donations and services for Harmony House
o Facilitates existing partnerships, collaborations, and relationships with other agencies or providers to ensure the best delivery of services to survivors residing in Harmony House, (e.g. CILO for disabilities, Lewis Center for housing, etc.)
o Facilitates at least 3 community education or professional trainings in the community with one training for law enforcement annually
o Maintains accurate program participant files and case notes and completes daily logs; Osnium entry and all other requirements to ensure accurate statistical data

Ensure YWCA Harmony House emergency domestic violence shelter remains a state-certified shelter and is viewed as the expert on domestic violence in Palm Beach County and remains a well-established and well-known program by:                                                7%

o Collaborating and partnering with providers, agencies, businesses, and/or networking in the community including participating in community teams aimed at addressing domestic violence (e.g. Domestic Violence Council, Victims’ Rights Coalition, etc.)
o Promoting and advancing YWCA USA advocacy initiatives including inclusion and gender issues in the areas of domestic violence
o Attending weekly staff meetings facilitated by the Director of Domestic Abuse Programs to ensure the best services and service delivery for shelter residents
o Maintaining accurate daily logs, monthly report requirements, and all documentation related to service provision

Skills & Abilities

Must have excellent verbal and written communication skills

Must be prompt; timely and responsive to the needs of a fast-paced organization

Must be able to handle confidential information discretely


Bachelor’s degree in Social Work, Criminal Justice, Sociology, Psychology, or related Human Service field


6 months of experience working in the community aimed at social services through previous employment, internship, or related setting

Starting Salary Range: $37,000-$43,000

Work Schedule: Any 4 days/M-F: 11 am - 7 pm and 1 weekend day, Saturday or Sunday

Thank You Major Sponsors!